Privacy Policy

Effective date: 1 November 2025
Last updated: 1 November 2025

Privacy Policy

Maple Law&Recovery (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood and agree to be bound by all the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

1. Information we collect

1.1 Personal information

We collect the personal information that you voluntarily provide to us when you:

• Request a consultation or contact us
• Retain our legal services
• Subscribe to our newsletter
• Fill out forms on our website
• Communicate with us by email or phone

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Financial information relating to fraud claims
• Documentation and evidence related to your case
• Any other information you choose to provide

1.2 Information collected automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Device type and operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of the visit
• Geographical location (country/city level)

1.3 Cookies and tracking technologies

We use cookies, web beacons and similar tracking technologies to collect information about your browsing activities. For detailed information about our cookie practices, please refer to our Cookie Policy.

2. How we use your information

We use the information we collect for the following purposes:

2.1 Legal services

• Provide legal consultations and representation
• Investigate and pursue fraud recovery claims
• Communicate with you about your case
• Prepare legal documents and court filings
• Coordinate with law enforcement and financial institutions

2.2 Business operations

• Respond to enquiries and support requests
• Process payments and maintain financial records
• Send service-related notifications
• Improve our website and services
• Conduct business analytics

2.3 Marketing and communications

• Send newsletters and legal updates (with your consent)
• Provide information about our services
• Educate about fraud prevention

2.4 Legal compliance

• Comply with legal obligations
• Respond to legal requests and court orders
• Protect our legal rights
• Prevent fraud and security threats

3. Legal basis for processing (Canada law / )

In accordance with Canada privacy law and the General Data Protection Regulation (), we process your personal information on the basis of:

• Consent: You have given your explicit consent for us to process your information
• Performance of a contract: Processing is necessary to perform our legal services agreement with you
• Legal obligation: We are required by law to process certain information
• Legitimate interests: Processing is necessary for our legitimate business interests

4. Sharing and disclosure of information

We may share your information with third parties in the following circumstances:

4.1 Service providers

We may share information with trusted service providers who help us operate our business:

• Private investigators and forensic experts
• Blockchain analysis services
• Document storage and management providers
• IT service providers
• Payment processors
• Email and communication platforms

4.2 Legal partners

We work with international legal partners to recover funds in multiple jurisdictions. We share relevant case information with:

• Partner law firms in other jurisdictions
• Local counsel for court proceedings
• Expert witnesses

4.3 Law enforcement and regulators

We may disclose information to:

• Law enforcement agencies investigating fraud
• Financial regulators (e.g. AMF, ACPR)
• Courts and judicial authorities
• Government agencies as required by law

4.4 Financial institutions

To recover funds, we may share relevant information with:

• Banks and financial institutions
• Payment processors
• Cryptocurrency exchanges

4.5 Business transfers

If we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

5. Data security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission
• Access controls: Strict access limitations to personal data
• Secure storage: Encrypted databases and secure servers
• Regular audits: Ongoing security assessments and updates
• Staff training: All staff are trained in data protection
• Confidentiality agreements: All employees and contractors sign non-disclosure agreements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as necessary to:

• Provide you with our legal services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

As a law firm, we are required to retain client files for a minimum period (typically 5 years after the closure of the case) in accordance with Canada Bar regulations. After this period, we securely destroy the information unless we have a legal obligation to retain it longer.

7. Your privacy rights

Under the PIPEDA, you have the following rights:

7.1 Right of access

You have the right to request access to the personal information we hold about you.

7.2 Right to rectification

You may request that we correct inaccurate or incomplete personal information.

7.3 Right to withdraw consent

You may withdraw your consent to the processing of your information at any time, subject to legal or contractual restrictions.

7.4 Right to object

You may object to certain types of processing, including processing for marketing purposes.

7.5 Right to complain

You have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) if you believe we have infringed your privacy rights.

To exercise these rights, contact us at:
Email: privacy@maple-recovery.com
Phone: +14168472913
Mail: Suite 1800, 150 King Street West, Toronto, ON M5H 1J9, Canada

8. International data transfers

Because we handle international fraud cases, your information may be transferred to and processed in countries outside Canada. When we transfer data internationally, we ensure that appropriate safeguards are in place:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws
• Adequate security measures

9. Children’s privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Marketing communications

If you have consented to receive marketing communications from us, you may opt out at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us at info@maple-recovery.com
• Calling +14168472913

Please note that even if you opt out of marketing communications, we will still send you service-related notices (for example, case updates, billing information).

12. Client confidentiality

As a law firm, we are bound by professional secrecy and ethical rules. Information relating to your legal representation is subject to additional confidentiality protections under Canada law and Bar regulations.

13. Data breach notification

In the unlikely event of a data breach posing a real risk of serious harm, we commit to:

• Notify affected individuals as soon as possible
• Report the breach to the CNIL
• Take immediate steps to contain and remediate the breach
• Provide information about the breach and protective measures

14. National data protection laws

This policy is designed to comply with the PIPEDA and applicable Canada data protection laws.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. We will inform you of any material changes by:

• Publishing the updated policy on our website
• Updating the “Last updated” date
• Sending an email notification for significant changes (if you are a client)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

16. Contact information

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

Maple Law&Recovery
Data Protection Officer (DPO)
Suite 1800, 150 King Street West, Toronto, ON M5H 1J9, Canada

Email: privacy@maple-recovery.com
Phone: +14168472913
Emergency line: Available 24/7

17. Governing law

This Privacy Policy is governed by Canada law and applicable Canadian regulations (PIPEDA).

18. Supervisory authority (CNIL)

If you have concerns about our privacy practices, you may file a complaint with:

Commission Nationale de l'Informatique et des Libertés (CNIL)